All work
Merch Mob. Client portal for a custom merch shop.
Every order, file and invoice in one place.
Merch Mob runs multi-stage print jobs with large artwork files, deposits, approvals and reorders. All of it lived in email threads and spreadsheets. We moved it into a portal clients actually use.
The leak
Quotes, artwork, invoices and reorders were scattered across email threads and spreadsheets, so every job ran on status-check emails.
What we built
A client portal and admin dashboard for quote approvals, invoices, file storage, production tracking and one-click reorders.
The number it moves
Status-check emails per job, and time to reorder.
How the system runs.
Each step happens on its own. The last one is the outcome we track.
- A quote is submittedFrom the site or the portal.
- The client approves itSigned off in the portal, not in a reply-all.
- The deposit is paidInvoice tracked against deposit and balance.
- Artwork is approvedFiles stored with the job, not in someone's inbox.
- Production startsThe job moves stage by stage on a live timeline.
- Finishing and shippingThe client sees each step without asking.
- DeliveredJob closed, invoice settled.
- Reorder availableOne click starts the next run.
What changed.
The number we track: status-check emails per job, and time to reorder.
- EmailsClients check status in the portal instead of asking.
- ReordersOne click creates a production ticket.
- AdminOne dashboard shows what needs attention today.
- ClientsApprovals, files and invoices behind one login.