What it does, and does not do
It answers, qualifies, books and summarises. It does not quote custom work, argue about prices or pretend to be human when asked. It says it is an assistant, and it is good at the narrow job it has.
The script is yours: the questions, the tone, the services you offer and the ones you do not. It reads from the same FAQ your website uses, so the answers match.
One call, step by step
- The phone rings after hours, or on the second ring during the dayForwarding rules decide when it picks up.
- It answers in your name and asks what the caller needsThree or four questions: what, where, when, how to reach them.
- It offers times from your real calendarAnd books the one they pick.
- It confirms by textDate, time, address, what to have ready.
- You get a summaryWho called, what they need, the booking, and a transcript, in Slack or email.
- Anything outside the script goes to youA complaint, an emergency, a custom quote. It takes a message and flags it as urgent if it is.
Where it fits
- After hours and weekends, where most missed calls happen.
- Overflow: pick up on the second ring when nobody can.
- Front desk relief for businesses where the same ten questions take up the morning.
What you need
- Your phone number, with call forwarding (we set it up).
- A calendar or booking tool with your real availability.
- A page of answers: services, areas, hours, prices you are happy to state, and the things it should never say.