AI Receptionist for Towing Companies
An AI receptionist that answers roadside calls at night, gets the location, vehicle and safety details, and alerts your driver.
An AI receptionist for towing companies.
Towing calls come at the worst hours and from the worst places: a driver on the shoulder after dark, a car that will not start on the third level of a parking garage, someone locked out with the engine running. When your only driver on call is already hooked up to another car and nobody answers, that caller does not leave a message. They search again, call the next towing company, and you lose the tow.
An AI receptionist answers in your company's name and gets what dispatch needs first: exactly where the vehicle is, the year, make and model, whether it rolls, and whether everyone is safe. Then it does what you decided. Roadside and accident calls go straight to your on-call driver as a transfer or an urgent alert. Scheduled tows and transports are booked from your calendar. It never promises an arrival time your dispatcher has not given.
A towing call is almost never a shopping trip. The driver is stuck, often at night, and needs a truck now. They call the first number they find, and if it rings out they call the second. There is no voicemail stage in this trade: the tow goes to whoever answers first, and by the time you call back, another truck is already loading the car.
Small towing companies miss calls for an obvious reason: the person who answers the phone is often the person driving the truck. While they are winching a car out of a ditch or loading at a crash scene, they cannot safely pick up. Nights and weekends make it worse, when one driver is on call and the phone rings while they are already on a job.
Some callers are worth more than one tow. A body shop, a used car dealer or an apartment property manager who reaches you quickly and gets good service keeps your number. When their first call rings out, they find a company that answers, and that company gets the steady work along with the single tow.
The calls it handles.
In towing, a stranded driver, an accident or a lockout with a child or pet inside is urgent. The agent first makes sure anyone in danger has been told to call 911, collects the location, vehicle and safety status, then transfers to your on-call driver or alerts dispatch at once, and it never promises an arrival time dispatch has not given.
- Broken down on the highway at night
A driver is on the shoulder with hazards on. The agent gets the road, direction, nearest exit or mile marker, the vehicle and whether anyone is in danger, then transfers to your on-call driver or sends an urgent alert at once.
- Tow after an accident
If anyone is hurt or the car is in a live lane, the agent tells the caller to call 911 first. It then takes the location, the vehicle and where it should go, and alerts dispatch.
- Locked out with the keys inside
The agent asks where the car is, the make and model, and whether a child or pet is inside. A child or pet inside means 911 first and an immediate alert to you.
- Dead battery in a driveway or parking lot
The agent takes the location, the vehicle and whether the front of the car can be reached, then sends the jump start to dispatch or books it under your rules.
- Flat tire and no usable spare
The agent asks whether there is a spare and whether the car is somewhere safe, which tells dispatch whether to send a tire change or a tow.
- Car towed from a private lot
An owner wants their car back. The agent gives your lot address, release hours and what to bring as you have written them, and takes their details so your office can confirm the vehicle.
- Property manager reporting a vehicle
A car is parked in a fire lane or a reserved space. The agent takes the property, the vehicle and the plate, and passes it to dispatch under the arrangement you have with that property.
- Scheduled tow to a repair shop
A car that will not run needs to reach a mechanic tomorrow. The agent takes the pickup and drop-off addresses and the vehicle, offers open times from your calendar and books one.
On every call
- Answers in your name and checks that everyone is safeBefore anything else, it asks whether anyone is hurt and whether the vehicle is in a live lane. If so, it tells the caller to call 911 first.
- Pins down the exact locationRoad name, direction of travel, nearest exit, mile marker or cross street, or the parking level and space. A truck sent to the wrong side of the highway wastes time the caller does not have.
- Gets the vehicle detailsYear, make and model, whether it is all-wheel drive, whether it rolls and steers, and where the keys are. That tells dispatch which truck to send.
- Asks where the vehicle is goingHome, a repair shop, a dealer or your yard. The destination and the caller's phone number go straight into the alert.
- Alerts dispatch or transfers at onceRoadside and accident calls are transferred to your on-call driver or sent as an urgent alert, as you choose. The agent does not give an arrival time unless dispatch has given one.
- Books scheduled tows and texts a confirmationNon-urgent tows, transports and junk car pickups get a time from your calendar and a text with the date, the address and what to have ready.
- Sends you the summaryEvery call arrives by text, email or Slack: who called, where they are, the vehicle, what happened and the transcript.
What missed calls cost.
The estimate uses cautious numbers for a small towing company. Change any of them to match yours.
Tools it connects to
It can connect to tools like Towbook, Dispatch Anywhere and Workiz.
Connecting means an urgent call reaches dispatch with the location, vehicle and callback number already filled in, and scheduled tows land on the board your drivers already use. Where a system does not accept outside entries, the alert arrives by text and email, laid out the way dispatch takes a call.
Counts only private callers who need a truck and leaves out motor club dispatches, police rotation calls and body shop orders, which arrive through other channels.
Towing companies treat the phone as the business and answer more calls than most trades, so this assumes only 10% ring out, mostly while the one on-call driver is mid-tow at night.
Stranded drivers usually take the first truck that can come, but this assumes only 35% of answered callers book, to allow for out-of-area calls, price checks and drivers who get help from someone else.
A local light-duty tow often costs more than $125; this figure blends in lockouts and jump starts and leaves out mileage, storage fees, winch-outs and heavy-duty work.
Estimated revenue in missed calls for a towing company
$470 a month
About 11 unanswered calls a month, of which about 3.8 would have become a tow.
An estimate under the assumptions shown, not a measurement. Change any number to match your business; your phone records hold the real ones.
Pages by city.
Each city page adds that city's public data: population, the county's towing businesses count, and the places nearby. W3BOps works remotely, so you do not need to be on this list to work with us.
California
- Los Angeles
- San Diego
- San Jose
- San Francisco
- Fresno
- Sacramento
- Long Beach
- Oakland
- Bakersfield
- Anaheim
- Stockton
- Riverside
- Irvine
- Santa Ana
- Chula Vista
- Santa Clarita
- Fremont
- San Bernardino
- Fontana
- Modesto
- Moreno Valley
- Oxnard
- Huntington Beach
- Glendale
- Ontario
- Elk Grove
- Santa Rosa
- Rancho Cucamonga
- Oceanside
- Garden Grove
- Lancaster
- Roseville
- Palmdale
- Corona
- Salinas
- Hayward
- Sunnyvale
- Pomona
- Visalia
- Escondido
- Victorville
- Fullerton
- Torrance
- Orange
- Pasadena
- Santa Clara
- Clovis
- Simi Valley
- Vallejo
- Concord
- Fairfield
- Thousand Oaks
- Berkeley
- Antioch
- Menifee
- Temecula
- Richmond
- Murrieta
- Carlsbad
- Santa Maria
- Ventura
- Costa Mesa
- Downey
- Jurupa Valley
- Rialto
- West Covina
- Chico
- El Monte
- Vacaville
- San Mateo
- Burbank
- Hesperia
- Tracy
- El Cajon
- Inglewood
- Daly City
- Merced
- Vista
- Norwalk
- Chino
- Manteca
- San Marcos
- Indio
- Redding
- Hemet
- Folsom
- Carson
- Compton
- Mission Viejo
- Santa Monica
- South Gate
- Westminster
- Rancho Cordova
- Santa Barbara
Florida
- Jacksonville
- Miami
- Tampa
- Orlando
- Port St. Lucie
- St. Petersburg
- Cape Coral
- Hialeah
- Tallahassee
- Fort Lauderdale
- Pembroke Pines
- Hollywood
- Gainesville
- Palm Bay
- Miramar
- Coral Springs
- West Palm Beach
- Lakeland
- Pompano Beach
- Clearwater
- Miami Gardens
- Davie
- Palm Coast
- Boca Raton
- Fort Myers
- Deltona
- Plantation
- Sunrise
- North Port
- Deerfield Beach
- Daytona Beach
- Melbourne
Texas
- Houston
- San Antonio
- Dallas
- Fort Worth
- Austin
- El Paso
- Arlington
- Corpus Christi
- Plano
- Lubbock
- Laredo
- Irving
- Garland
- Frisco
- McKinney
- Grand Prairie
- Amarillo
- Brownsville
- Denton
- Killeen
- Mesquite
- McAllen
- Pasadena
- Waco
- Midland
- Round Rock
- Lewisville
- Carrollton
- Abilene
- Pearland
- College Station
- Odessa
- New Braunfels
- League City
- Conroe
- Richardson
- Tyler
- Allen
- Beaumont
- Edinburg
- Sugar Land
- Georgetown
- Wichita Falls
- San Angelo
- Temple
- Bryan
- Leander
- Mission
- Baytown
Questions, answered
What does it do when someone is broken down on the highway?
It checks first whether anyone is hurt or in a live lane, and tells them to call 911 if so. Then it takes the road, direction, nearest exit or mile marker, the vehicle and whether it rolls, and transfers the call to your on-call driver or sends an urgent alert straight away. The caller hears that dispatch will call back with an arrival time.
Will it tell callers how long the truck will take?
Only if dispatch has given that time. The agent does not guess or promise an arrival time, because a wrong promise to someone on a dark shoulder is worse than none. It tells the caller your driver will call back with the arrival time, and it makes sure your driver has their number and exact location.
Can it quote a tow price?
It can state the rates you approve, such as your hook-up fee and per-mile rate for a standard local tow, and say what can change the price. It does not negotiate, and it does not price winch-outs, heavy-duty work or accident recovery it cannot see. Those calls go to dispatch with the details, and your driver confirms the price.
How does it handle calls about impounded cars?
Owners calling about a car towed from a private lot get the answers you approve: where your lot is, the release hours and what to bring, such as ID, proof of ownership and payment. The agent does not argue about the tow or give legal advice. It takes their details so your office can confirm the vehicle and call them back.
Does it work with Towbook?
It can connect to tools like Towbook, Dispatch Anywhere and Workiz, so a call arrives with the location, vehicle and callback number your dispatcher needs. How much it can write directly depends on what each system allows. Where it cannot, the alert goes by text, email or Slack, laid out the way dispatch takes a call.
What about lockouts and jump starts?
Both get the same location and vehicle questions, plus a few of their own: whether the keys are visible, whether a child or pet is inside, and whether the front of the car can be reached for a jump. A child or pet inside means 911 first and an immediate alert to you. Everything else goes to dispatch or gets booked, as you decide.
Will callers know they are talking to an AI?
Yes, if they ask. It says it is an AI assistant for your towing company and does not pretend to be a dispatcher. Stranded drivers mostly want to hear that a truck is being arranged, and the agent gets their details to your driver quickly so that can happen.
Talk it through in 15 minutes.
Tell us about your towing company. We reply within 48 hours (Mon–Fri).
- Reply
- Within 48 hours, Mon–Fri
- Where
- Remote, from Miami
- Or email
- hello@w3bops.com